I didn’t receive a confirmation email for my order
First, please check your spam folder. If you still haven’t received the order confirmation email after a few hours, the email address you entered when placing your order may be incorrect.
Send an email to technical support at client@yourbrand.com with your correct email address (without typos) and your order details (name, surname, address, and order number, if available). We will update it.
Is it possible to cancel an order after purchase?
The order process is automatically handled by our warehouse. We cannot cancel orders once they have been placed. Customer and order information is sent directly to the logistics service for order preparation in our warehouses and with our partner suppliers.
If you wish to return a product because you are not satisfied, you have 14 days to return the product once you receive your package.
How can I track my order?
The average production and shipping time is 6-11 business days.
Do you have an account?
Log in to your account via the online store, check the status of your recent order. If the order has been processed, click on the order information to find your tracking number. Then, type in your number in the tracking form found at the bottom of our homepage : savvyfine.com
I don’t have an account.
Once your order has been processed, you will receive a shipping confirmation email. You will then be able to track your order with the number provided to you, by typing it in the tracking form found at the bottom of our homepage : savvyfine.com
If you haven’t received an email yet, don’t worry! The average shipping time for your order is 6-11 business days.
Please note that tracking can take 24 to 72 hours to update after shipping.
You can track your shipment on the form sent to you via email.
The entire order process is automated. Customer and order details are sent directly to the logistics service for order preparation.
You will receive automatic emails at each step of the order process, including the status of your package (confirmation email, shipping email with tracking number).
If you haven’t received a shipping email or tracking number, your order is still being prepared by our team.
I haven’t received a tracking number or confirmation email.
The tracking number may take 24 to 72 hours to appear on the tracking page.
If you haven’t received a shipping email or tracking number, your order is still being processed by our team. All orders are shipped within an average of 2 to 7 business days, which may be extended during promotional periods or busy times.
If you did not receive a confirmation email when you placed your order, the email address you provided may be incorrect.
In that case, please provide your name, surname, order number, and correct email address (without typos) to client@yourbrand.com.
My order has been shipped, but I haven’t received it yet.
You should have received a tracking number to check the status of your package.
The tracking number may take 24 to 72 hours to appear on the tracking page.
If you have not received your package after 30 days, please contact customer service at client@yourbrand.com so that technical support can assist you in obtaining more information about your order.
What is your return policy? How do I return a product?
If you received the wrong items or the items you received are defective, please see the section below.
If you are not satisfied with the merchandise you received, you can return it within 14 days of receiving it, as long as it is in its original condition and packaging.
Once returned, you are eligible for a full refund, excluding return shipping costs. We cannot refund or exchange items that appear to have been used, opened, or are not in their original condition. If you wish to have these items returned to you, we may ask you to cover the shipping costs.
Return Process:
- Please download, print, and fill out a return form if you don’t have one yet.
- Email your return form along with a photo of the products you are returning to returns@yourbrand.com.
- Once your return is approved, ensure it is well-packaged and meets the conditions described below.
- Clearly mark “Returned Items” on the outside of your package.
- Use an insured tracking delivery service to ensure your package reaches us safely.
- Send a follow-up email with your tracking information to returns@yourbrand.com.
- Attach your goods and send them to the following address:
Click here to download the return form.
Return Terms and Guidelines:
All returned items must be unused, unopened, and accompanied by their original plastic packaging.
We are not responsible for return shipping costs. Please ensure all returned items are well-packaged to avoid damage during shipping.
Please ensure that all return parcels are sent using a trackable and insured service, as we cannot take responsibility for items damaged or lost in transit.
Please ensure that your return form has been approved—without this approval, your return may not be processed.
I received a reminder to complete my order, but I’ve already purchased.
If you have already placed an order and you receive an email or SMS after the purchase telling you to complete your order, please disregard it. Sometimes customers receive a reminder due to an automated software error. If you have received a confirmation email or SMS, your order is being processed by our service.
I received a damaged product or the wrong items.
If you received damaged, defective, or incorrect items:
You have the choice of a replacement or a refund.
Send the refund form to returns@yourbrand.com.
Send photos of the damaged product.
Once submitted, you are entitled to a full refund. We cannot refund or exchange items that appear to have been used, opened, or are not in their original condition.
Click here to download the refund form.
What happens if I entered the wrong address?
Please contact CUSTOMER SERVICE EMAIL as soon as possible. In some cases, we can change the address for you if your order hasn’t already been processed by our warehouse.
We advise you to contact your local postal service once the package arrives at the sorting center or after a failed delivery attempt.
If your order cannot be delivered due to insufficient or incorrect shipping information, your order may be refunded once we are informed that it has been returned.
Please note that shipping costs are non-refundable.